Shipping and Returns

On this page you will find all the information relating to the
logistics and return procedures for products purchased on coclico.shop .

Shipping

Geographic Coverage We ship all over
the world to bring our items wherever you are.

Handling and Delivery Times

  • Processing:
    Once we receive the order, we will manage the assignment to the
    courier as soon as possible, and within a maximum of 72 hours
    working     .
  • Courier:
    We use the DHL Express service, the world leader in speed
    and reliability.
  • Tracking:
    When your package leaves, you will receive an email containing the tracking number.
    Number     and direct link to track the status of your shipment
    real time.
  • Times
    Transit:     Delivery usually takes place within a time frame
    between 4 and 15 working days , depending on the area
    destination geography.

Shipping Costs Delivery costs are not
fixed, but are automatically calculated at checkout as soon as
Enter the destination address, ensuring you get the most correct rate for
your location.

Returns and Right of Withdrawal

We hope that your purchase will be completely satisfactory, but if
If you change your mind, you can exercise your right of return.

Return Terms In accordance with the Code of
Consumption, you have 14 days from receipt of the product to
arrange the return.

Return Procedure

  1. Sign in
    on our Contact page.
  2. Fill in
    the form indicating "Return Request" as the subject and specify
    in the message the motivation (optional, but useful to improve our
    service).
  3. Within
    You will be contacted by our team within 72 working hours
    organize the return shipping methods together.

Costs and Responsibilities

  • Expenses
    Shipping:     The costs for returning the product are your responsibility
    of the Customer     .
  • Integrity
    of the product:     The goods must be returned in the same conditions
    in which it was received, provided with original packaging and any
    labels.

Refund Policy As soon as the product
The returned item will be delivered to our office and will be checked.
integrity, we will proceed with the refund immediately. The credit will be made
via the same payment method used for the purchase (PayPal or
Stripe/Credit Card) according to the timeframes described in our
[General Conditions of Sale].

Support

For any questions regarding your shipment or a
Return in progress, do not hesitate to write to us via the Contact page. Our
team is at your complete disposal.